Refund Policy

Last Updated: December 15th, 2025

This refund policy explains your eligibility for a refund and how the refund process works.

1. Overview

This policy explains how refunds work for applications submitted through this website.

The refund amount depends on the status of your application.

2. Full Refund Eligibility (100%)

You are eligible for a 100% refund if your application has been received but has not been reviewed.

• Received: You have completed your form and uploaded your documents. Your application is awaiting review.

3. Partial Refund Eligibility (50%)

You are eligible for a 50% refund if your application is in the following status:

• Information or documents needed: We have reviewed your application, but more information or documents are required to continue processing.

4. No Refund Eligibility

You are not eligible for a refund if your application has already been reviewed and submitted to the UK government. This includes the following statuses:

• Submitted to the Gov: Your application has been processed and forwarded to the UK government.

• Approved or rejected by the Gov: The service has been delivered and a final government decision has been made.

If the government rejects your ETA application, no refund is issued.

5. How to Request a Refund

If you are eligible, follow these steps:

• Send an email to our support team
• Provide your registered email address
• Provide your full name
• Provide your application reference number
• Explain your reason for requesting a refund

6. Refund Processing Time

Please allow up to 3 business days for us to process the refund.

After refund approval, refunds may take up to 15 business days to appear in your account.

If you do not see the refund after 18 business days, please contact your bank or card issuer before reaching out to us.

7. Contact